DoItEasy Privacy Center
1. Overview

DoItEasy is committed to protecting your personal data in accordance with:

Saudi Arabia Personal Data Protection Law (PDPL)
International privacy best practices

This Privacy Center explains how we collect, use, store, and protect your data.

2. What Data We Collect

We collect only the data necessary to provide our services:

Account & Identity Data
Name, company name
Email address, phone number
Billing address and VAT information
Service Data
Hosting services, domains, IP addresses
Server usage, logs, and system activity
Payment Data
Transaction records (no full card storage)
Billing history
Support & Communication
Tickets, chat messages, AI interactions
Email correspondence
Technical Data
IP address, browser, device info
Cookies and session data
3. How We Use Your Data

We use your data strictly for:

Service provisioning and management
Billing and invoicing (WHMCS)
Customer support and communication
Security monitoring and fraud prevention
Legal and regulatory compliance

We do not sell or rent your data.

4. Legal Basis (Saudi PDPL Compliance)

We process personal data based on:

Contractual necessity (service delivery)
Legal obligations (tax, compliance)
Legitimate interest (security, fraud prevention)
User consent (marketing, cookies, AI usage where applicable)
5. Data Sharing & Third Parties

We may share limited data with:

Datacenter providers (e.g., hosting infrastructure)
Payment gateways
Domain registrars
Communication providers (SMS, WhatsApp APIs)

All third parties are required to maintain confidentiality and security.

6. International Data Transfers

Your data may be processed outside Saudi Arabia when required for service delivery.

In such cases:

We ensure appropriate safeguards
We comply with PDPL cross-border transfer requirements
7. Data Retention

We retain data only as long as necessary:

Active accounts: full data retained
Closed accounts: limited retention for legal/compliance
Logs: retained for security and audit purposes
8. Your Rights (Under Saudi PDPL)

You have the right to:

Access your personal data
Request correction or updates
Request deletion (where legally allowed)
Withdraw consent
Request a copy of your data

Requests can be submitted via the client portal or support.

9. Cookies & Tracking

We use cookies to:

Maintain login sessions
Improve performance and usability
Analyze traffic and behavior

You can control cookies via your browser settings.

10. Security Measures

We implement strong security controls:

Encrypted connections (HTTPS)
Secure authentication (MFA supported)
Access control and role-based permissions
Continuous monitoring and logging
11. AI & Automated Processing

DoItEasy may use AI systems for:

Chat support assistance
Automated replies and suggestions
Service optimization

AI systems:

Do not make legally binding decisions
Do not access sensitive data beyond necessity
Are monitored for accuracy and compliance
12. Data Breach Notification

In case of a data breach:

We will investigate immediately
Affected users will be notified if required
Authorities will be informed as per Saudi regulations
13. Children’s Data

Our services are not intended for individuals under 18. We do not knowingly collect such data.

14. Contact & Data Requests

For privacy-related requests:

Use the client portal (recommended)
Or contact: privacy@doiteasy.net
 (recommended to create)
15. Updates to Privacy Policy

We may update this Privacy Center from time to time. Updates will be published on this page.