DoItEasy Terms of Service (ToS)
1. Introduction

These Terms of Service (“Terms”) govern the use of services provided by DoItEasy (“Company”, “We”, “Us”). By using our services, you agree to comply with these Terms.

These Terms are compliant with:

Saudi Arabia E-Commerce Law (2019)
Consumer Protection regulations
International best practices for IT and cloud services
2. Scope of Services

DoItEasy provides:

Web Hosting (Shared, VPS, Dedicated)
Cloud & SaaS Services
Domain Registration & Management
Managed IT & Support Services
Communication services (Email, WhatsApp API, SMS)

These services fall under electronic service provision governed by Saudi E-Commerce Law.

3. Legal Compliance & Business Identity

In compliance with Saudi regulations, we ensure:

Clear business identification (name, contact, address)
Valid commercial registration (if applicable)
Transparent communication channels

(Service providers must disclose identity and contact details on their platform.)

4. Account Responsibility
The client is fully responsible for account activity.
You must maintain confidentiality of login credentials.
Unauthorized use must be reported immediately.
5. Acceptable Use Policy (AUP)

You agree NOT to use DoItEasy services for:

Spam or unsolicited email campaigns
Phishing, fraud, or illegal activity
Hosting malicious content or malware
Abuse of network resources

Violation may result in:

Immediate suspension
Termination without refund
6. Payment & Billing
All services are billed in advance unless stated otherwise.
Prices include applicable VAT (Saudi Arabia: 15%).
Late payments may result in suspension.

We ensure transparent pricing including all fees before contract completion.

7. Service Availability (SLA)
We aim for high availability (e.g., 99.9%)
Scheduled maintenance may occur with notice
No guarantee of uninterrupted service
8. Data Protection & Privacy

We strictly comply with Saudi data protection obligations:

Customer data is protected and used only for service delivery
Data is NOT shared without consent
Data is retained only as necessary

(Service providers must protect consumer data and privacy.)

9. Consumer Rights (Saudi Compliance)

In accordance with Saudi law:

Customers have the right to:

Clear service description before purchase
Transparent pricing and billing
Correct errors in electronic transactions
Submit complaints and receive support

10. Refund & Cancellation Policy
Refund eligibility depends on service type
Domain services are non-refundable
Hosting may include limited refund window (e.g., 7–14 days)

Customers may cancel services via the client portal.

11. Suspension & Termination

We reserve the right to suspend or terminate services if:

Terms are violated
Abuse or illegal activity is detected
Payment is overdue

Saudi authorities may enforce penalties for violations including fines.

12. Limitation of Liability

DoItEasy is not liable for:

Data loss due to client misconfiguration
Service interruptions beyond control
Third-party failures (datacenters, providers)
13. Intellectual Property
All systems, branding, and software belong to DoItEasy
Clients retain ownership of their own data
14. Support & Communication
Support is provided via ticket system, chat, or email
SLA response times may vary by plan
AI-assisted support may be used
15. Governing Law

These Terms are governed by:

Laws of the Kingdom of Saudi Arabia
Applicable international digital commerce standards

Saudi law ensures equal or higher consumer protection compared to traditional commerce.

16. Changes to Terms

We may update these Terms at any time. Continued use of services implies acceptance of updates.