DoItEasy Refund Policy
1. Overview

This Refund Policy governs all payments made to DoItEasy for digital services, including hosting, cloud, domains, and managed services.

By purchasing our services, you agree to this policy.

2. Eligibility for Refunds (New Subscriptions Only)

Refunds apply only to new service subscriptions and are subject to the following conditions:

Refund requests must be submitted within 7 days (recommended: 7–14 days based on your business model) from the initial purchase date
The service must be first-time activation (not a renewal, upgrade, or migration)
The service must not have been fully consumed, abused, or heavily utilized

After this period, the service is considered accepted and non-refundable.

3. Non-Refundable Services

The following services are strictly non-refundable:

Domain registration, transfer, or renewal
SSL certificates
Software licenses
Setup fees or one-time configuration services
Dedicated servers and custom infrastructure deployments
Third-party services or API-based services (e.g., WhatsApp API, SMS, external integrations)

This aligns with global digital service practices and irreversible provisioning costs.

4. No Refunds for Renewals
All renewal payments are non-refundable
It is the client’s responsibility to cancel services before the renewal date

This complies with standard SaaS subscription models and Saudi e-commerce transparency requirements.

5. Service Violations (Strict Policy)

No refunds will be issued if the service is suspended or terminated due to violations, including:

Spam or bulk email abuse
Hosting phishing or malicious content
Network abuse or attacks
Violation of Acceptable Use Policy (AUP)

This includes cases where:

IP addresses are blacklisted
Abuse complaints are received from providers (e.g., Hetzner, OVH)
6. Cancellation Policy
Clients may cancel services at any time via the client portal
Cancellation does not automatically guarantee a refund
Services remain active until the end of the billing cycle unless terminated earlier
7. Refund Method
Approved refunds will be issued using the original payment method where possible
Processing time: 5–14 business days depending on payment provider
Any transaction fees or gateway charges may be deducted
8. Chargebacks & Disputes
Initiating a chargeback without contacting DoItEasy first may result in:
Immediate service suspension
Account termination
We encourage resolving disputes through our support channels
9. Compliance with Saudi Regulations

In accordance with Saudi Arabia E-Commerce Law:

Customers have the right to clear refund terms before purchase
Digital services may be exempt from refunds once delivered or activated
Providers may define fair usage and refund conditions transparently
10. Exceptional Cases

Refunds may be considered outside this policy only if:

There is a proven technical failure from our side
The service was not delivered as described
A billing error occurred

Such cases are reviewed individually by management.

11. Policy Updates

DoItEasy reserves the right to update this policy at any time. Updates will be published on the website.