2026-05-02 19:46:02,873 - main - INFO - === Logging system initialized === 2026-05-02 19:46:02,873 - main - INFO - Log file: logs/app_20260502_194602.log 2026-05-02 19:46:02,873 - main - INFO - Log level: INFO 2026-05-02 19:46:02,873 - main - INFO - Timestamp: 20260502_194602 2026-05-02 19:46:02,932 - main - INFO - Included router: routers.admin_dashboard.router 2026-05-02 19:46:02,970 - main - INFO - Included router: routers.admin_users.router 2026-05-02 19:46:03,007 - main - INFO - Included router: routers.agent_availability.router 2026-05-02 19:46:03,801 - main - INFO - Included router: routers.ai_ticket_summary.router 2026-05-02 19:46:03,822 - main - INFO - Included router: routers.aihub.router 2026-05-02 19:46:03,837 - main - INFO - Included router: routers.audit_log.router 2026-05-02 19:46:03,846 - main - INFO - Included router: routers.auth.router 2026-05-02 19:46:03,890 - main - INFO - Included router: routers.carts.router 2026-05-02 19:46:03,943 - main - INFO - Included router: routers.chat_analytics_daily.router 2026-05-02 19:46:03,991 - main - INFO - Included router: routers.chat_attachments.router 2026-05-02 19:46:04,067 - main - INFO - Included router: routers.chat_branding.router 2026-05-02 19:46:04,084 - main - INFO - Included router: routers.chat_branding_api.router 2026-05-02 19:46:04,250 - main - INFO - Included router: routers.chat_conversations.router 2026-05-02 19:46:04,294 - main - INFO - Included router: routers.chat_messages.router 2026-05-02 19:46:04,339 - main - INFO - Included router: routers.chat_routing_rules.router 2026-05-02 19:46:04,365 - main - INFO - Included router: routers.contact.router 2026-05-02 19:46:04,423 - main - INFO - Included router: routers.contact_inquiries.router 2026-05-02 19:46:04,469 - main - INFO - Included router: routers.ecom_checkout.router 2026-05-02 19:46:04,472 - main - INFO - Included router: routers.health.router 2026-05-02 19:46:04,521 - main - INFO - Included router: routers.kb_article_feedback.router 2026-05-02 19:46:04,566 - main - INFO - Included router: routers.kb_articles.router 2026-05-02 19:46:04,581 - main - INFO - Included router: routers.local_auth.router 2026-05-02 19:46:04,629 - main - INFO - Included router: routers.notification_preferences.router 2026-05-02 19:46:04,678 - main - INFO - Included router: routers.notifications.router 2026-05-02 19:46:04,683 - main - INFO - Included router: routers.notifications_extras.router 2026-05-02 19:46:04,778 - main - INFO - Included router: routers.oauth.router 2026-05-02 19:46:04,979 - main - INFO - Included router: routers.order_items.router 2026-05-02 19:46:05,073 - main - INFO - Included router: routers.orders.router 2026-05-02 19:46:05,082 - main - INFO - Included router: routers.password_reset.router 2026-05-02 19:46:05,136 - main - INFO - Included router: routers.plans.router 2026-05-02 19:46:05,194 - main - INFO - Included router: routers.product_categories.router 2026-05-02 19:46:05,265 - main - INFO - Included router: routers.product_reviews.router 2026-05-02 19:46:05,510 - main - INFO - Included router: routers.products.router 2026-05-02 19:46:05,544 - main - INFO - Included router: routers.role_management.router 2026-05-02 19:46:05,595 - main - INFO - Included router: routers.service_testimonials.router 2026-05-02 19:46:05,620 - main - INFO - Included router: routers.settings.router 2026-05-02 19:46:05,661 - main - INFO - Included router: routers.site_settings.router 2026-05-02 19:46:05,704 - main - INFO - Included router: routers.smtp_settings.router 2026-05-02 19:46:05,753 - main - INFO - Included router: routers.storage.router 2026-05-02 19:46:05,889 - main - INFO - Included router: routers.support_chat.router 2026-05-02 19:46:06,111 - main - INFO - Included router: routers.support_departments.router 2026-05-02 19:46:06,180 - main - INFO - Included router: routers.support_seats.router 2026-05-02 19:46:06,204 - main - INFO - Included router: routers.ticket_notifications_sync.router 2026-05-02 19:46:06,249 - main - INFO - Included router: routers.ticket_summaries.router 2026-05-02 19:46:06,294 - main - INFO - Included router: routers.ticket_sync_states.router 2026-05-02 19:46:06,304 - main - INFO - Included router: routers.user.router 2026-05-02 19:46:06,355 - main - INFO - Included router: routers.user_profiles.router 2026-05-02 19:46:06,395 - main - INFO - Included router: routers.user_roles.router 2026-05-02 19:46:06,420 - main - INFO - Included router: routers.whmcs.router 2026-05-02 19:46:06,481 - main - INFO - Included router: routers.whmcs_admin.router 2026-05-02 19:46:06,523 - main - INFO - Included router: routers.whmcs_extra.router 2026-05-02 19:46:06,526 - main - INFO - === Application startup initiated === 2026-05-02 19:46:06,527 - services.database - INFO - Ignore creating tables 2026-05-02 19:46:06,527 - services.mock_data - INFO - Ignore initialize data 2026-05-02 19:46:06,527 - services.auth - INFO - Ignore initialize admin 2026-05-02 19:46:06,527 - main - INFO - === Application startup completed successfully === 2026-05-02 19:46:27,935 - core.database - DEBUG - [DB_OP] Starting get_db session creation 2026-05-02 19:46:27,935 - core.database - WARNING - Database session maker not available, attempting lazy initialization... 2026-05-02 19:46:27,936 - core.database - WARNING - Database not initialized, attempting lazy initialization... 2026-05-02 19:46:27,937 - core.database - INFO - Starting database initialization... 2026-05-02 19:46:27,937 - core.config - DEBUG - Read dynamic attribute database_url from environment variable DATABASE_URL 2026-05-02 19:46:27,937 - core.database - INFO - Normalizing database URL for async compatibility... 2026-05-02 19:46:27,938 - core.database - INFO - Creating async database engine... 2026-05-02 19:46:27,938 - core.database - INFO - Using QueuePool with connection pooling for non-Lambda environment 2026-05-02 19:46:27,975 - core.database - INFO - Database engine created successfully 2026-05-02 19:46:27,975 - core.database - INFO - Creating async session maker... 2026-05-02 19:46:27,975 - core.database - INFO - Async session maker created successfully 2026-05-02 19:46:27,976 - core.database - INFO - Database connection initialized successfully 2026-05-02 19:46:27,976 - core.database - DEBUG - [DB_OP] Starting create_tables 2026-05-02 19:46:27,976 - core.database - INFO - 🔧 Starting table creation... 2026-05-02 19:46:31,531 - core.database - INFO - Tables initialized successfully 2026-05-02 19:46:31,532 - core.database - DEBUG - [DB_OP] Create tables completed in 3.5560s 2026-05-02 19:46:31,596 - core.database - INFO - Lazy database initialization completed successfully 2026-05-02 19:46:31,596 - core.database - DEBUG - [DB_OP] Database session created successfully in 3.6616s 2026-05-02 19:46:32,079 - core.database - DEBUG - [DB_OP] Database session cleanup after 4.1446s 2026-05-02 19:46:39,374 - core.database - DEBUG - [DB_OP] Starting get_db session creation 2026-05-02 19:46:39,374 - core.database - DEBUG - [DB_OP] Database session created successfully in 0.0005s 2026-05-02 19:46:39,697 - core.database - DEBUG - [DB_OP] Database session cleanup after 0.3229s 2026-05-02 19:46:44,620 - httpcore.connection - DEBUG - connect_tcp.started host='client.doiteasy.net' port=443 local_address=None timeout=10.0 socket_options=None 2026-05-02 19:46:45,001 - httpcore.connection - DEBUG - connect_tcp.complete return_value= 2026-05-02 19:46:45,001 - httpcore.connection - DEBUG - start_tls.started ssl_context= server_hostname='client.doiteasy.net' timeout=10.0 2026-05-02 19:46:45,184 - httpcore.connection - DEBUG - start_tls.complete return_value= 2026-05-02 19:46:45,185 - httpcore.http11 - DEBUG - send_request_headers.started request= 2026-05-02 19:46:45,185 - httpcore.http11 - DEBUG - send_request_headers.complete 2026-05-02 19:46:45,186 - httpcore.http11 - DEBUG - send_request_body.started request= 2026-05-02 19:46:45,186 - httpcore.http11 - DEBUG - send_request_body.complete 2026-05-02 19:46:45,186 - httpcore.http11 - DEBUG - receive_response_headers.started request= 2026-05-02 19:46:45,491 - httpcore.http11 - DEBUG - receive_response_headers.complete return_value=(b'HTTP/1.1', 403, b'Forbidden', [(b'Server', b'nginx'), (b'Date', b'Sun, 03 May 2026 02:46:45 GMT'), (b'Content-Type', b'application/json'), (b'Transfer-Encoding', b'chunked'), (b'Connection', b'keep-alive'), (b'Expires', b'Thu, 19 Nov 1981 08:52:00 GMT'), (b'Cache-Control', b'no-store, no-cache, must-revalidate'), (b'Pragma', b'no-cache'), (b'Set-Cookie', b'WHMCShaXcqDDHD9SP=dbc317ffca3d6c9ba309db9ffd334c20; path=/; secure; HttpOnly'), (b'X-Content-Type-Options', b'nosniff'), (b'X-Frame-Options', b'SAMEORIGIN'), (b'Referrer-Policy', b'strict-origin-when-cross-origin'), (b'X-XSS-Protection', b'1; mode=block')]) 2026-05-02 19:46:45,493 - httpx - INFO - HTTP Request: POST https://client.doiteasy.net/includes/api.php "HTTP/1.1 403 Forbidden" 2026-05-02 19:46:45,493 - httpcore.http11 - DEBUG - receive_response_body.started request= 2026-05-02 19:46:45,493 - httpcore.http11 - DEBUG - receive_response_body.complete 2026-05-02 19:46:45,494 - httpcore.http11 - DEBUG - response_closed.started 2026-05-02 19:46:45,494 - httpcore.http11 - DEBUG - response_closed.complete 2026-05-02 19:46:45,494 - httpcore.connection - DEBUG - close.started 2026-05-02 19:46:45,495 - httpcore.connection - DEBUG - close.complete 2026-05-02 19:46:45,495 - services.whmcs - ERROR - WHMCS API returned HTTP 403 for action ValidateLogin (cf-ray=None server=nginx): {"result":"error","message":"Invalid IP 103.234.62.247"} 2026-05-02 19:46:46,596 - httpcore.connection - DEBUG - connect_tcp.started host='client.doiteasy.net' port=443 local_address=None timeout=10.0 socket_options=None 2026-05-02 19:46:46,969 - httpcore.connection - DEBUG - connect_tcp.complete return_value= 2026-05-02 19:46:46,969 - httpcore.connection - DEBUG - start_tls.started ssl_context= server_hostname='client.doiteasy.net' timeout=10.0 2026-05-02 19:46:47,145 - httpcore.connection - DEBUG - start_tls.complete return_value= 2026-05-02 19:46:47,146 - httpcore.http11 - DEBUG - send_request_headers.started request= 2026-05-02 19:46:47,146 - httpcore.http11 - DEBUG - send_request_headers.complete 2026-05-02 19:46:47,146 - httpcore.http11 - DEBUG - send_request_body.started request= 2026-05-02 19:46:47,146 - httpcore.http11 - DEBUG - send_request_body.complete 2026-05-02 19:46:47,147 - httpcore.http11 - DEBUG - receive_response_headers.started request= 2026-05-02 19:46:47,464 - httpcore.http11 - DEBUG - receive_response_headers.complete return_value=(b'HTTP/1.1', 403, b'Forbidden', [(b'Server', b'nginx'), (b'Date', b'Sun, 03 May 2026 02:46:47 GMT'), (b'Content-Type', b'application/json'), (b'Transfer-Encoding', b'chunked'), (b'Connection', b'keep-alive'), (b'Expires', b'Thu, 19 Nov 1981 08:52:00 GMT'), (b'Cache-Control', b'no-store, no-cache, must-revalidate'), (b'Pragma', b'no-cache'), (b'Set-Cookie', b'WHMCShaXcqDDHD9SP=5103f5269631c64fb09905f549a320c2; path=/; secure; HttpOnly'), (b'X-Content-Type-Options', b'nosniff'), (b'X-Frame-Options', b'SAMEORIGIN'), (b'Referrer-Policy', b'strict-origin-when-cross-origin'), (b'X-XSS-Protection', b'1; mode=block')]) 2026-05-02 19:46:47,466 - httpx - INFO - HTTP Request: POST https://client.doiteasy.net/includes/api.php "HTTP/1.1 403 Forbidden" 2026-05-02 19:46:47,466 - httpcore.http11 - DEBUG - receive_response_body.started request= 2026-05-02 19:46:47,466 - httpcore.http11 - DEBUG - receive_response_body.complete 2026-05-02 19:46:47,467 - httpcore.http11 - DEBUG - response_closed.started 2026-05-02 19:46:47,467 - httpcore.http11 - DEBUG - response_closed.complete 2026-05-02 19:46:47,467 - httpcore.connection - DEBUG - close.started 2026-05-02 19:46:47,467 - httpcore.connection - DEBUG - close.complete 2026-05-02 19:46:47,468 - services.whmcs - ERROR - WHMCS API returned HTTP 403 for action ValidateLogin (cf-ray=None server=nginx): {"result":"error","message":"Invalid IP 103.234.62.247"} 2026-05-02 19:46:47,906 - core.database - DEBUG - [DB_OP] Starting get_db session creation 2026-05-02 19:46:47,906 - core.database - DEBUG - [DB_OP] Database session created successfully in 0.0007s 2026-05-02 19:46:47,933 - dependencies.auth - DEBUG - Authentication required for request GET /api/v1/auth/me 2026-05-02 19:46:47,937 - core.database - DEBUG - [DB_OP] Starting get_db session creation 2026-05-02 19:46:47,937 - core.database - DEBUG - [DB_OP] Database session created successfully in 0.0004s 2026-05-02 19:46:47,938 - routers.site_settings - DEBUG - Querying site_settingss: query={"key":"branding"}, sort=None, skip=0, limit=1, fields=None 2026-05-02 19:46:47,941 - core.database - DEBUG - [DB_OP] Starting get_db session creation 2026-05-02 19:46:47,942 - core.database - DEBUG - [DB_OP] Database session created successfully in 0.0002s 2026-05-02 19:46:47,942 - routers.site_settings - DEBUG - Querying site_settingss: query={"key":"general"}, sort=None, skip=0, limit=1, fields=None 2026-05-02 19:46:48,231 - core.database - DEBUG - [DB_OP] Database session cleanup after 0.3249s 2026-05-02 19:46:48,698 - routers.site_settings - DEBUG - Found 0 site_settingss 2026-05-02 19:46:48,698 - core.database - DEBUG - [DB_OP] Database session cleanup after 0.7613s 2026-05-02 19:46:48,722 - routers.site_settings - DEBUG - Found 0 site_settingss 2026-05-02 19:46:48,723 - core.database - DEBUG - [DB_OP] Database session cleanup after 0.7816s 2026-05-02 19:46:49,590 - httpcore.connection - DEBUG - connect_tcp.started host='client.doiteasy.net' port=443 local_address=None timeout=10.0 socket_options=None 2026-05-02 19:46:49,935 - httpcore.connection - DEBUG - connect_tcp.complete return_value= 2026-05-02 19:46:49,936 - httpcore.connection - DEBUG - start_tls.started ssl_context= server_hostname='client.doiteasy.net' timeout=10.0 2026-05-02 19:46:50,115 - httpcore.connection - DEBUG - start_tls.complete return_value= 2026-05-02 19:46:50,117 - httpcore.http11 - DEBUG - send_request_headers.started request= 2026-05-02 19:46:50,117 - httpcore.http11 - DEBUG - send_request_headers.complete 2026-05-02 19:46:50,117 - httpcore.http11 - DEBUG - send_request_body.started request= 2026-05-02 19:46:50,118 - httpcore.http11 - DEBUG - send_request_body.complete 2026-05-02 19:46:50,118 - httpcore.http11 - DEBUG - receive_response_headers.started request= 2026-05-02 19:46:50,436 - httpcore.http11 - DEBUG - receive_response_headers.complete return_value=(b'HTTP/1.1', 403, b'Forbidden', [(b'Server', b'nginx'), (b'Date', b'Sun, 03 May 2026 02:46:50 GMT'), (b'Content-Type', b'application/json'), (b'Transfer-Encoding', b'chunked'), (b'Connection', b'keep-alive'), (b'Expires', b'Thu, 19 Nov 1981 08:52:00 GMT'), (b'Cache-Control', b'no-store, no-cache, must-revalidate'), (b'Pragma', b'no-cache'), (b'Set-Cookie', b'WHMCShaXcqDDHD9SP=825a59f238e2d9ab306ca0013d87645c; path=/; secure; HttpOnly'), (b'X-Content-Type-Options', b'nosniff'), (b'X-Frame-Options', b'SAMEORIGIN'), (b'Referrer-Policy', b'strict-origin-when-cross-origin'), (b'X-XSS-Protection', b'1; mode=block')]) 2026-05-02 19:46:50,437 - httpx - INFO - HTTP Request: POST https://client.doiteasy.net/includes/api.php "HTTP/1.1 403 Forbidden" 2026-05-02 19:46:50,437 - httpcore.http11 - DEBUG - receive_response_body.started request= 2026-05-02 19:46:50,437 - httpcore.http11 - DEBUG - receive_response_body.complete 2026-05-02 19:46:50,437 - httpcore.http11 - DEBUG - response_closed.started 2026-05-02 19:46:50,437 - httpcore.http11 - DEBUG - response_closed.complete 2026-05-02 19:46:50,438 - httpcore.connection - DEBUG - close.started 2026-05-02 19:46:50,438 - httpcore.connection - DEBUG - close.complete 2026-05-02 19:46:50,438 - services.whmcs - ERROR - WHMCS API returned HTTP 403 for action ValidateLogin (cf-ray=None server=nginx): {"result":"error","message":"Invalid IP 103.234.62.247"} 2026-05-02 19:46:53,735 - httpcore.connection - DEBUG - connect_tcp.started host='client.doiteasy.net' port=443 local_address=None timeout=10.0 socket_options=None 2026-05-02 19:46:53,911 - httpcore.connection - DEBUG - connect_tcp.complete return_value= 2026-05-02 19:46:53,911 - httpcore.connection - DEBUG - start_tls.started ssl_context= server_hostname='client.doiteasy.net' timeout=10.0 2026-05-02 19:46:54,086 - httpcore.connection - DEBUG - start_tls.complete return_value= 2026-05-02 19:46:54,087 - httpcore.http11 - DEBUG - send_request_headers.started request= 2026-05-02 19:46:54,087 - httpcore.http11 - DEBUG - send_request_headers.complete 2026-05-02 19:46:54,087 - httpcore.http11 - DEBUG - send_request_body.started request= 2026-05-02 19:46:54,087 - httpcore.http11 - DEBUG - send_request_body.complete 2026-05-02 19:46:54,088 - httpcore.http11 - DEBUG - receive_response_headers.started request= 2026-05-02 19:46:54,420 - httpcore.http11 - DEBUG - receive_response_headers.complete return_value=(b'HTTP/1.1', 403, b'Forbidden', [(b'Server', b'nginx'), (b'Date', b'Sun, 03 May 2026 02:46:54 GMT'), (b'Content-Type', b'application/json'), (b'Transfer-Encoding', b'chunked'), (b'Connection', b'keep-alive'), (b'Expires', b'Thu, 19 Nov 1981 08:52:00 GMT'), (b'Cache-Control', b'no-store, no-cache, must-revalidate'), (b'Pragma', b'no-cache'), (b'Set-Cookie', b'WHMCShaXcqDDHD9SP=77d05ed5fb23633ced8c4e2aa9540c76; path=/; secure; HttpOnly'), (b'X-Content-Type-Options', b'nosniff'), (b'X-Frame-Options', b'SAMEORIGIN'), (b'Referrer-Policy', b'strict-origin-when-cross-origin'), (b'X-XSS-Protection', b'1; mode=block')]) 2026-05-02 19:46:54,421 - httpx - INFO - HTTP Request: POST https://client.doiteasy.net/includes/api.php "HTTP/1.1 403 Forbidden" 2026-05-02 19:46:54,421 - httpcore.http11 - DEBUG - receive_response_body.started request= 2026-05-02 19:46:54,421 - httpcore.http11 - DEBUG - receive_response_body.complete 2026-05-02 19:46:54,421 - httpcore.http11 - DEBUG - response_closed.started 2026-05-02 19:46:54,421 - httpcore.http11 - DEBUG - response_closed.complete 2026-05-02 19:46:54,422 - httpcore.connection - DEBUG - close.started 2026-05-02 19:46:54,422 - httpcore.connection - DEBUG - close.complete 2026-05-02 19:46:54,422 - services.whmcs - ERROR - WHMCS API returned HTTP 403 for action ValidateLogin (cf-ray=None server=nginx): {"result":"error","message":"Invalid IP 103.234.62.247"} 2026-05-02 19:46:54,690 - core.database - DEBUG - [DB_OP] Starting get_db session creation 2026-05-02 19:46:54,690 - core.database - DEBUG - [DB_OP] Database session created successfully in 0.0003s 2026-05-02 19:46:55,143 - core.database - ERROR - Database session error: 401: Invalid email or password Traceback (most recent call last): File "/workspace/app/backend/core/database.py", line 602, in get_db yield session File "/data/chats/99daa102ba1446f6aa2f99771f457055/.cache/python/lib/python3.10/site-packages/fastapi/routing.py", line 120, in app response = await f(request) File "/data/chats/99daa102ba1446f6aa2f99771f457055/.cache/python/lib/python3.10/site-packages/fastapi/routing.py", line 674, in app raw_response = await run_endpoint_function( File "/data/chats/99daa102ba1446f6aa2f99771f457055/.cache/python/lib/python3.10/site-packages/fastapi/routing.py", line 328, in run_endpoint_function return await dependant.call(**values) File "/workspace/app/backend/routers/local_auth.py", line 62, in login_local_user raise HTTPException(status_code=status.HTTP_401_UNAUTHORIZED, detail="Invalid email or password") fastapi.exceptions.HTTPException: 401: Invalid email or password 2026-05-02 19:46:55,191 - core.database - DEBUG - [DB_OP] Database session cleanup after 0.5013s 2026-05-02 19:46:55,254 - core.database - ERROR - Failed to create database session: 401: Invalid email or password Traceback (most recent call last): File "/workspace/app/backend/core/database.py", line 602, in get_db yield session File "/data/chats/99daa102ba1446f6aa2f99771f457055/.cache/python/lib/python3.10/site-packages/fastapi/routing.py", line 120, in app response = await f(request) File "/data/chats/99daa102ba1446f6aa2f99771f457055/.cache/python/lib/python3.10/site-packages/fastapi/routing.py", line 674, in app raw_response = await run_endpoint_function( File "/data/chats/99daa102ba1446f6aa2f99771f457055/.cache/python/lib/python3.10/site-packages/fastapi/routing.py", line 328, in run_endpoint_function return await dependant.call(**values) File "/workspace/app/backend/routers/local_auth.py", line 62, in login_local_user raise HTTPException(status_code=status.HTTP_401_UNAUTHORIZED, detail="Invalid email or password") fastapi.exceptions.HTTPException: 401: Invalid email or password 2026-05-02 19:47:09,360 - core.database - DEBUG - [DB_OP] Starting get_db session creation 2026-05-02 19:47:09,361 - core.database - DEBUG - [DB_OP] Database session created successfully in 0.0005s 2026-05-02 19:47:09,686 - core.database - DEBUG - [DB_OP] Database session cleanup after 0.3254s 2026-05-02 19:47:19,759 - services.database - DEBUG - [DB_OP] Starting database close 2026-05-02 19:47:19,962 - core.database - INFO - Database connection closed and engine disposed 2026-05-02 19:47:19,962 - services.database - INFO - Database connections closed 2026-05-02 19:47:19,962 - services.database - DEBUG - [DB_OP] Database close completed in 0.2035s